Privacy statement

Privacy statement for users and advertisers on this website


www.comfortvilla.com (hereinafter "This Site") is part of Comfortvilla – Villa Expert BV (hereinafter "Comfortvilla"), a Dutch company that is legally registered with the Chamber of Commerce, Van der Zaenlaan 44, 1215SJ Hilversum, Chamber of Commerce number 32140817.

Comfortvilla treats the personal data of users of This Site with respect, discretion and in accordance with the law – and takes all reasonable steps to ensure that personal information is stored safely and accurately. Please contact us if you have any questions or remarks about our policy, or about our use of personal information.

This document contains detailed information about cookies and how personal data is processed. This privacy policy may be revised from time to time as we add new services or as a result of changes in the law or commercial developments. Changes to the privacy policy will be published on This Site.


Personal data used by Comfortvilla

When registering, sending a request or booking a holiday home through This Site, personal data, such as name, telephone number and e-mail address is stored in our database as Comfortvilla must share essential information, for example confirmation of the booking, payment reminders and other information related to bookings.

When you visit or browse This Site, certain information is collected, such as your IP address, the browser used, and information about the computer’s operating system, the version of the application, language settings and pages shown to the user.


The use of personal data

Personal data stored by Comfortvilla will be used for the proper functioning of This Site and the provided service, including the following purposes: bookings, requests, account management, marketing activities, payments, sending communication, detection and prevention of fraud, analytical purposes.


Protection of personal data

Comfortvilla uses strict security measures to protect personal data and to prevent the release to third parties without the consent of the user. Therefore, the storage media are kept in a secure facility with limited physical access – and firewalls and other measures are applied to restrict electronic access. Access to personally identifiable information is only given to internal employees of Comfortvilla who require the information to perform a specific task. Comfortvilla keeps the data of users safe so cooperation with security checks may be required before certain information is released. The information is retained for a reasonable period, or as long as legally required. To that extent, payments made via Comfortvilla are made via a third-party secured certified payment provider and Comfortvilla does not store the full credit card details and is not liable for errors or losses on payments or money transfers.


The personal data that is provided for the registration of the account, as well as all other data that could be provided during the booking procedure, are recorded in a database named Comfortvilla, owned by Comfortvilla – Villa Expert BV and managed by Connectropy. Accepting these terms and conditions implies the explicit consent for the mentioned data processing.

To exercise the legal rights to access, rectification, cancellation or objection against the processing of data, a written request must be sent by the data subject to customer services using the following e-mail address: info@comfortvilla.com. You can also exercise this right by sending a letter to the following address: Van der Zaenlaan 44, 1215 SJ, Hilversum, Netherlands.

In the event of personal data from third parties being communicated to Comfortvilla – Villa Expert BV in the fulfilment of a commercial relationship, the user guarantees that they are authorised to communicate such data and that they have provided the relevant information to the data subject in connection with their communication with due observance of the applicable statutory provisions. If this is not the case the user will be held responsible for any violation or fine that could be attributed to Comfortvilla and will indemnify and compensate them in this respect.


Changes in the status of the company

Comfortvilla reserves the right to disclose the collected information to a new Owner when entering into a property agreement with another company. In other circumstances Comfortvilla will not disclose, sell or distribute this information to third parties without consent – unless they are obliged to do so by law.  


Use of Cookies

Comfortvilla uses cookies so users of This Site can be recognised over multiple pages and the choices of the user can be remembered. Cookies are also used to simplify the registration process and to monitor usage.


Types of cookies used

Comfortvilla uses the following types of cookies:

  • Technical cookies: These are strictly necessary cookies for the proper functioning of This Site.


  • Performance cookies: These cookies collect information about how visitors use This Site. These cookies do not collect information that can identify a user of This Site. All information collected by these cookies, is anonymous and is only used to improve the performance of This Site. Comfortvilla uses these cookies to remember the searches and the viewed accommodation of visitors, to obtain statistics about the way visitors use This Site, for example the number of visitors to a page, to identify  any errors that occur so we can improve This Site.


  • Functionality cookies: These cookies allow This Site to remember the choices made by visitors, for example the user name of the visitor, in order to offer improved and personalised functions.


The use of third-party cookies

Comfortvilla uses third-party analytical/performance and tracking cookies.


Access to cookie data by third parties

Only Comfortvilla has access to Comfortvilla cookies.


Duration of the active state of the used cookies

The cookies used by Comfortvilla can have different lifespans. The maximum lifespan is 60 days from the visit of the last user to the website. However, cookies can be removed from the browser at any time through the link provided in the next section.


Removing cookies

Comfortvilla cookies can be removed from the browser of the user.

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